Help Centre
Questions & Terms
Please read through the following terms and conditions carefully.
Your use of the Silver Belle Design website and purchase of the products from it means that you do agree to these terms and conditions.
Purchasing from www.silverbelledesign.com
All ordering of our products is undertaken online via this website. When you place an order for a product you are offering to buy if for the price stated, subject to these Terms.
Once an order is placed online we will send you an email confirmation that we have received your order. This email conformation is produced automatically so that you have a conformation of the entire order.
Silver Belle Design may cancel an order and not supply if it is deemed reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. Any payment made for cancelled products will be refunded in full.
Business Hours
Monday - Friday | 9am - 4pm (No weekends or holidays)
If you send an email over the weekend, please patiently await our response by Monday and please refrain from sending multiple emails, as this will cause your email thread to be bumped to the back of our list which will take longer. Due to our high volume of emails, we do our best to respond within 24 hours, but sometimes it can take a little longer at the height of wedding season.
Pricing
All prices on the Silver Belle Design website are shown in Australian dollars and are subject to GST. Whilst we always try to ensure the prices on the website are accurate, errors may occur.
If we make an error in pricing of the products in your order, we will let you know as soon as possible via email. We will then give you the option of cancelling your order or making the payment for the difference in cost.
Delivery
We offer a standard flat rate for shipping of $10.00 across Australia. At some times of the year we will offer Free Shipping for limited periods of time. If you order is placed prior to the close of the Free Shipping period we will ship your items free of charge. If, however, your order is placed after the date/time the free period closes, your order will be subject to applicable shipping rates.
Payment
Payment for all orders with Silver Belle Design is required prior to the commencement of the design process. No products will be sent to production without full payment being made.
Payment can be made by Credit Card, Direct Deposit, AfterPay or PayPal. No other options for payment and provided at this stage. We do not accept cash on collection.
Do you personalise your products?
Absolutely! We pride ourselves on supplying custom and exceptional products to our client's specifications.
Should you wish to alter a current standard design listed here, please contact us directly to arrange an invoice for payment and in turn a concept design to be prepared and sent to you.
No part or content of this site may be reproduced, distributed, or otherwise used, without the prior written permission of Silver Belle Design.
All rights reserved. This website and its contents are copyright of Silver Belle Design Laser Cutting & Engraving. All designs remain the property of Silver Belle Design.
Turnaround Time
Silver Belle Design will endeavour to have a design to you within 2 weeks of placing your order.
Whilst we ask you to please allow for the times below, they actually give us a bit of 'wriggle room' -- just in case something happens or if we're having a crazy-busy period.
For example, our checking process might find an error and we need to re-print, or a machine may need servicing -- it still holds up the process.
But we do love to surprise you with an early delivery wherever possible...
...we just don't want you to count on it as expected.
Our current turnaround time is approximately 3-4 weeks.
CAKE TOPPERS: 2 weeks from approval. Please let us know if your order is urgent BEFORE placing your order.
BUSINESS SIGNAGE: 4 weeks production time and additional time for shipping
OTHER CUSTOM PRODUCTS 3-4 weeks turnaround at present. Again, please let us know if your order is urgent BEFORE placing your order.
If you need a RUSH ORDER please email and check with us first before ordering. Please see the RUSH ORDER POLICY noted below.
We ship all over the world and we can provide a quotation for shipping options.
Silver Belle Design reserves the right to change this approximation at any given time.
Rush Order
Yes! For an additional fee, we offer options to expedite production times. If your item(s) are required to be laser cut under 10 working days, then a $15.00 fee will be applicable per item. This is due to the extra time required to prepare your design for cutting outside our normal time frames.
There is no refund on this order fee should you change your mind or require a refund. Note: As with all our designs, full payment is required prior to production.
BROWSE & SELECT
Explore our website and find your desired pieces. Select the items you would like to purchase and add them to your shopping cart.
CUSTOMISE & BUY
Complete personalised details, add additional options, hit the add to cart button. Templates & lists will be sent after completion.
CONCEPT DESIGNS
Our designers will prepare designs and send via email for your approval. Please proof-read all sections and approve. When the order is approved only then will it be sent to production.
Shipping & Postage
All our pieces are carefully wrapped and packaged to ensure they reach you intact and safe. Please note that we inspect all our products prior to shipping to ensure they are packed well for the journey to you.
Australia Post suggest as a guide 6 to 10 business days for expected delivery to most areas of Australia. For a more specific guide visit the Australia Post website and enter your postcode along with ours 7250.
Express Heavy Shipping Across Australia 3.45-5kg $ 25.00
Couriers & Postage
Majority of products crafted and made by Silver Belle Design are personalised and as such, are not able to be returned due to change of mind. All customised designs require full payment prior to production.
If you have an issue with your item, please contact the Silver Belle Design team to discuss. Any returns are at the discretion of Silver Belle Design.
Damaged Goods
Every order is thoroughly inspected prior to shipment and packaged in a manner to aid in damage prevention. Even so, if there are any damaged or defected goods, please notify us within 48 hours of receiving your package.
Any issues brought to our attention after the 48 hours has expired will limit the possibility of us addressing the matter at hand without incurring additional costs.
Proofreading Policy
It is imperative that all clients proofread their designs carefully. We are constantly proofing designs for many clients at a time which means it is up to you, the client, to ensure that all spelling, dates and layout of your design is correct prior to production.
We will provide you with the final design file for approval and it is up to you to ensure accuracy of ALL names as this is the file that is used for laser cutting.
We do not print files unless they are approved by you. Silver Belle Design is not responsible for any errors or typos that were approved by clients during the proofing process.
With this in mind, we recommend thoroughly reviewing each proof to ensure all information is presented correctly. A second set of eyes is always recommended when reviewing your proofs!
If your received product does not match the final proof approved for print, we will accept full responsibility and will reprint any and all necessary items free of charge.
Design Alteration Policy
All files allow a total of 3 revisions. Should you require alterations to the design that Silver Belle Design supplies, you may request up to 3 revisions without additional charges. Beyond the 3 requests, additional design charges will apply at $35.00 per hour or part thereof.
This policy is at the discretion of Silver Belle Design.
Payment options
Silver Belle Design will accept credit card, AfterPay, direct deposit or PayPal. Online payments are accepted through this site. The website will calculate the correct amount along with shipping and handling fees. All promotions are periodically offered and are offered at the discretion of Silver Belle Design.
Collection Appointment
Can I provide my own Artwork?
We gladly welcome custom artwork if it meets a few specific file requirements. Please forward your artwork to us for review to ensure that it is a project that we can take on and that it is compatible with our procedures.
- Plain Black and Plain White (no grey scales or additional colours)
- PDF file only - no other file formats will be accepted
- All font names and/or sent with font files in case reproduction is required.
Multiple Items?
You sure can! Select the quantity on each item you require and keep shopping once you have added that item to your shopping cart.
If you have any difficulties, please contact us as we are more than happy to help you through the process.
Materials available?
We work in timber and acrylic (perspex). Most pieces are available in timber or acrylic in a variety of colours and styles. Generally acrylic and timber are between 3mm - 6mm in thickness. If you are unsure as to the thickness you require, please contact us prior to purchase.
In acrylic we stock a variety of colours: black, white, mirror gold, mirror silver, mirror rose gold, light blue, dark blue, red, pink, orange, clear, purple, dark green and light green, however, we are able to source an array of other colours from our supplier - just ask!
In timber we generally work in plywood, however, we have a number speciality timbers available including, but not limited to, blackwood, tas oak, walnut, just to name a few. The lead time on these speciality times may vary depending on our suppliers' stock levels.
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Terms of Use
The Silver Belle Design website is comprised of various web pages operated by Silver Belle Design. The Silver Belle Design website is offered to you on the condition of your acceptance without modification of the terms, conditions and notices contained herein. Your use of the Silver Belle Design website constitutes your agreement to all such terms, conditions and notices.
Privacy & Security
Your privacy & security is important to us, we will never share, sell or disclose your personal information or email address with anyone. The Silver Belle Design website shopping cart is 128 bit encryption so you can be assured that all your details are safe and secure. Also we do not store any customer payment information, all information is deleted or destroyed after your payment has been processed.
Disclaimer
We endeavour to keep all information on the Silver Belle Design website accurate and up to date at all times however we cannot be considered to be absolutely accurate at all times and do not claim to be. We reserve the right to make changes to prices, promotions and any website content at any time and without prior notice and at our sole discretion.