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Help Centre

Terms & Conditions + Frequently Asked Questions

 

Future Orders 

We are currently in our peak making period for weddings and events, therefore, please note we have a minimum 10 working day turnaround time.  

Orders placed inside 10 working days WILL incur a $15.00 rush order fee per item to ensure that your items is delivered on time.


Reproduction Policy 

No part or content of this site may be reproduced, distributed, or otherwise used, without the prior written permission of Silver Belle Design.

All rights reserved.  This website and its contents are copyright of Silver Belle Design Laser Cutting & Engraving.  All designs remain the property of Silver Belle Design. 

What is your current Turnaround Time?

Silver Belle Design will endeavour to have a design to you within 2 weeks of placing your order.  

Whilst we ask you to please allow for the times below, they actually give us a bit of 'wriggle room' -- just in case something happens or if we're having a crazy-busy period.

For example, our checking process might find an error and we need to re-print, or a machine may need servicing -- it still holds up the process.

But we do love to surprise you with an early delivery wherever possible...
...we just don't want you to count on it as expected.

Our current turnaround time is approximately 3-4 weeks.  

CAKE TOPPERS: 2 weeks from approval.  Please let us know if your order is urgent BEFORE placing your order.

BUSINESS SIGNAGE: 4 weeks production time and additional time for shipping 

OTHER CUSTOM PRODUCTS  3-4 weeks turnaround at present.  Again, please let us know if your order is urgent BEFORE placing your order.

If you need a RUSH ORDER please email and check with us first before ordering.  Please see the RUSH ORDER POLICY noted below.

We ship all over the world and we can provide a quotation for shipping options. 
Silver Belle Design reserves the right to change this approximation at any given time.

 

Can I Rush My Order 

Yes!  For an additional fee, we offer options to expedite production times.  If your item(s) are required to be laser cut under 10 working days, then a $15.00 fee will be applicable per item.  This is due to the extra time required to prepare your design for cutting outside our normal time frames. 

There is no refund on this order fee should you change your mind or require a refund.  Note: As with all our designs, full payment is required prior to production. 

 

How ordering with us works

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BROWSE & SELECT

Explore our website and find your desired pieces.  Select the items you would like to purchase and add them to your shopping cart.  

CUSTOMISE & BUY

Complete personalised details, add additional options, hit the add to cart button. Templates & lists will be sent after completion.

CONCEPT DESIGNS

Our designers will prepare designs and send via email for your approval. Please proof-read all sections and approve.  When the order is approved only then will it be sent to production.  

Shipping and Postage

All our pieces are carefully wrapped and packaged to ensure they reach you intact and safe. Please note that we inspect all our products prior to shipping to ensure they are packed well for the journey to you.

Australia Post suggest as a guide 6 to 10 business days for expected delivery to most areas of Australia.  For a more specific guide visit the Australia Post website and enter your postcode along with ours 7250.

While we try to get your products to you as fast as possible, we are not responsible for delays once the package has shipped, and we are not liable for any damage or cost caused by delay in shipping or delivery.   
Rates (calculated at checkout)
Collection from our Studio in Launceston, Tasmania     FREE
Flat Rate Shipping Across Australia 0-3.4kgs               $ 10.00
Standard Shipping Across Australia 3.45-5kg               $ 15.00
Heavy Shipping Across Australia 5kg-20kg                   $ 20.00

Express Heavy Shipping Across Australia 3.45-5kg      $ 25.00 

 

Couriers & Postage

Generally, all parcels are lodged with Australia Post, Sendle or an appropriate courier company.

Shipping and handling fees will be added to your invoice upon checkout.  Failing this, we will issue an invoice for the difference should there be any discrepancies.

We ship to Australia and New Zealand only at this stage. 

Return Policy 

Majority of products crafted and made by Silver Belle Design are personalised and as such, are not able to be returned due to change of mind.  All customised designs require full payment prior to production. 

If you have an issue with your item, please contact the Silver Belle Design team to discuss.  Any returns are at the discretion of Silver Belle Design.

 

Damaged Goods 

Every order is thoroughly inspected prior to shipment and packaged in a manner to aid in damage prevention. Even so, if there are any damaged or defected goods, please notify us within 48 hours of receiving your package.

Any issues brought to our attention after the 48 hours has expired will limit the possibility of us addressing the matter at hand without incurring additional costs.


Proofreading Policy

It is imperative that all clients proofread their designs carefully. We are constantly proofing designs for many clients at a time which means it is up to you, the client, to ensure that all spelling, dates and layout of your design is correct prior to production.

We will provide you with the final design file for approval and it is up to you to ensure accuracy of ALL names as this is the file that is used for laser cutting.

We do not print files unless they are approved by you. Silver Belle Design is not responsible for any errors or typos that were approved by clients during the proofing process.

With this in mind, we recommend thoroughly reviewing each proof to ensure all information is presented correctly.  A second set of eyes is always recommended when reviewing your proofs!

If your received product does not match the final proof approved for print, we will accept full responsibility and will reprint any and all necessary items free of charge. 

Design Alteration Policy

All files allow a total of 3 revisions.  Should you require alterations to the design that Silver Belle Design supplies, you may request up to 3 revisions without additional charges.  Beyond the 3 requests, additional design charges will apply at $35.00 per hour or part thereof. 

This policy is at the discretion of Silver Belle Design. 

What payments methods do you accept?

Silver Belle Design will accept direct deposit, PayPal or cash.  Online payments are accepted through this site.  The website will calculate the correct amount along with shipping and handling fees.  All promotions are periodically offered and are offered at the discretion of Silver Belle Design.


Where is collection?

Our studio is located in Launceston in Tasmania.  We will make contact with you when your pieces are ready to schedule your pick up appointment.  You will be advised the physical address when your item(s) are ready for collection.
If you are unable to personally collect from our studio, please select shipping during the checkout process.  

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Do you personalise your products?

Absolutely! We pride ourselves on supplying custom and exceptional products to our client's specifications.

Should you wish to alter a current standard design listed here, please contact us directly to arrange an invoice for payment and in turn a concept design to be prepared and sent to you.

Don't be shy - we love to hear from our clients! Email info@silverbelledesign.com

Can I send my own Artwork to be produced?

We gladly welcome custom artwork if it meets a few specific file requirements.  Please forward your artwork to us for review to ensure that it is a project that we can take on and that it is compatible with our procedures.

Specifications for custom graphic engraving & laser cutting (must meet all 3 for the best quality):
  • Plain Black and Plain White (no grey scales or additional colours)
  • PDF file only - no other file formats will be accepted
  • All font names and/or sent with font files in case reproduction is required.
Note: Any pixelation/ blurriness shown in the provided artwork will reflect onto the final product. Any thin lines may not show at all (if engraving) or will be very fragile (if laser cutting). By submitting a personal design you are agreeing to the quality as provided.
No refunds are available on custom or personalised pieces.

Can I purchase multiple Items?

You sure can! Select the quantity on each item you require and keep shopping once you have added that item to your shopping cart.

If you have any difficulties, please contact us as we are more than happy to help you through the process.

What Materials are available?

We work in timber and acrylic (perspex). Most pieces are available in timber or acrylic in a variety of colours and styles.  Generally acrylic and timber are between 3mm - 6mm in thickness.  If you are unsure as to the thickness you require, please contact us prior to purchase.

In acrylic we stock a variety of colours: black, white, mirror gold, mirror silver, mirror rose gold, light blue, dark blue, red, pink, orange, clear, purple, dark green and light green, however, we are able to source an array of other colours from our supplier - just ask!

In timber we generally work in plywood, however, we have a number speciality timbers available including, but not limited to, blackwood, tas oak, walnut, just to name a few. The lead time on these speciality times may vary depending on our suppliers' stock levels.

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Have a photo?  Want us to showcase it?

We love to see where our pieces end up, so feel free to send through images either via email to info@silverbelledesign.com OR

Facebook tag @silverbelledesign
Instagram tag @silverbelledesign 

We will do our best to feature each selected photo on our relevant social media platforms and/or website blog page.

 

Wholesale Enquiries

All wholesale opportunities are welcome and encouraged.  Silver Belle Design aims to provide high-quality saleable items and welcome the opportunity for various retailers to sell our stunning products. 

Please contact our team on info@silverbelledesign.com

Terms of Use

The Silver Belle Design website is comprised of various web pages operated by Silver Belle Design. The Silver Belle Design website is offered to you on the condition of your acceptance without modification of the terms, conditions and notices contained herein. Your use of the Silver Belle Design website constitutes your agreement to all such terms, conditions and notices.

Privacy & Security 

Your privacy & security is important to us, we will never share, sell or disclose your personal information or email address with anyone. The Silver Belle Design website shopping cart is 128 bit encryption so you can be assured that all your details are safe and secure. Also we do not store any customer payment information, all information is deleted or destroyed after your payment has been processed.

Disclaimer

We endeavour to keep all information on the Silver Belle Design website accurate and up to date at all times however we cannot be considered to be absolutely accurate at all times and do not claim to be. We reserve the right to make changes to prices, promotions and any website content at any time and without prior notice and at our sole discretion.