Frequently Asked Questions + T&C's
CONDITIONS
No part or content of this site may be reproduced, distributed, or otherwise used, without the prior written permission of Silver Belle Design.
All rights reserved. This website and its contents are copyright of Silver Belle Design Laser Cutting & Engraving. All designs remain the property of Silver Belle Design.
Turnaround Time
Silver Belle Design will endeavour to have a design to you within 2 weeks of placing your order. If you require your item prior to this time, please advise in your order the date you require your order to be completed by.
Our current turnaround time is approximately 3 weeks, however, this can be shortened or extended depending on current orders received. Silver Belle Design reserves the right to change this approximation at any given time.
CAKE TOPPERS - TURNAROUND TIME : 1-2 weeks from approval. Please let us know if your order is urgent BEFORE placing your order.
BUSINESS SIGNAGE - 4 weeks production time and additional time for shipping
OTHER CUSTOM PRODUCTS 3-4 weeks turnaround at present. Again, please let us know if your order is urgent BEFORE placing your order.
If you need a RUSH ORDER please email and check with us first before ordering. Please see the RUSH ORDER POLICY noted below.
We ship to Australia and New Zealand only at this stage.
How it works
BROWSE & SELECT
Explore our website and find your desired pieces. Select the items you would like to purchase and add them to your shopping cart.
CUSTOMISE & BUY
Complete personalised details, add additional options, hit the add to cart button. Templates & lists will be sent after completion.
CONCEPT DESIGNS
Our designer will prepare designs and send via email for your approval. Please proof-read all sections and approve. When the order is received it will then be sent to production.
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Postage
All our pieces are carefully wrapped and packaged to ensure they reach you intact and safe. All packages are sent using Australia Post. If you require express postage, please advise and we will arrange accordingly.
Return Policy
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Rush Order Policy
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Silver Belle Design has have had to instigate a rush order fee of $15.00 for items that are required to be laser cut under 5 working days. This is due to the extra hours required to prepare your design for cutting outside our normal timeframes.
There is no refund on this order fee should you change your mind or require a refund. Note: As with all our designs, full payment is required prior to production of rushed orders.
Damaged Goods
Every order is thoroughly inspected prior to shipment and packaged in a manner to aid in damage prevention. Even so, if there are any damaged or defected goods, please notify us within 48 hours of receiving your package.
Any issues brought to our attention after the 48 hours has expired will limit the possibility of us addressing the matter at hand without incurring additional costs.
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Proofreading Policy
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It is imperative that clients proofread their items carefully. We are constantly proofing designs for many clients at a time. We do not print files unless they are approved by you. Silver Belle Design is not responsible for any errors or typos that were approved by clients during the proofing process.
With this in mind, we recommend thoroughly reviewing each proof to ensure all information is presented correctly. A second set of eyes is always recommended when reviewing your proofs.
If your received product does not match the final proof approved for print, we accept full responsibility and will reprint any and all necessary items free of charge.
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Design Alteration Policy
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Should you require alterations to the design that Silver Belle Design supplies, you may request up to 3 alterations without additional charges. Beyond the 3 requests, additional charges may apply.
Payment Methods
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Silver Belle Design will accept direct deposit, PayPal or cash. Online payments are accepted through this site. The website will calculate the correct amount along with shipping and handling fees.
Where is collection?
Can I personalise or change the design listed on the website?
Absolutely! We pride ourselves on supplying custom and exceptional products to our client's specifications.
Should you wish to alter a current standard design listed here, please contact us directly to arrange an invoice for payment and in turn a concept design to be prepared and sent to you.
Don't be shy - we love to hear from our clients! Email silverbelledesign@gmail.com
Can I purchase multiple items?
You sure can! Select the quantity on each item you require and keep shopping once you have added that item to your shopping cart.
If you have any difficulties, please contact us as we are more than happy to help you through the process.
What are the materials and colours available?
We work in timber and acrylic (perspex). Most pieces are available in timber or acrylic in a variety of colours and styles.
In acrylic we stock a variety of colours: black, white, mirror gold, mirror silver, light blue, dark blue, red, pink, orange, clear, purple, dark green and light green, however, we are able to source an array of other colours from our supplier - just ask!
In timber we generally work in plywood, however, we have a number speciality timbers available including, but not limited to, blackwood, tas oak, walnut, sassafras, jarrah, myrtle, celery top pine, spotted gum, black butt, American oak, just to name a few. The lead time on these speciality times may vary depending on our suppliers' stock levels.
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I am not from Launceston, do you have shipping?
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Wholesale Enquiries