Business Hours
Monday - Friday 9am - 4pm
Weekend By Appointment Only
If you send an email over the weekend, please patiently await our response by Monday and please refrain from sending multiple emails, as this will cause your email thread to be bumped to the back of our list which will take longer.
Due to our high volume of emails, we do our best to respond within 24 hours, but sometimes it can take a little longer at the height of wedding season.
It is imperative that all clients proofread their designs carefully.
We are constantly proofing designs for many clients at a time which means it is up to you, the client, to ensure that all spelling, dates and layout of your design is correct prior to production.
We will provide you with the final design file for approval and it is up to you to ensure accuracy of ALL names as this is the file that is used for laser cutting.
We do not print files unless they are approved by you. Silver Belle Design is not responsible for any errors or typos that were approved by clients during the proofing process.
With this in mind, we recommend thoroughly reviewing each proof to ensure all information is presented correctly. A second set of eyes is always recommended when reviewing your proofs!
If your received product does not match the final proof approved for print, we will accept full responsibility and will reprint any and all necessary items free of charge.
All our pieces are carefully wrapped and packaged to ensure they reach you intact and safe. Please note that we inspect all our products prior to shipping to ensure they are packed well for the journey to you.
Australia Post suggest as a guide 6 to 10 business days for expected delivery to most areas of Australia. For a more specific guide visit the Australia Post website and enter your postcode along with ours 7250.
While we try to get your products to you as fast as possible, we are not responsible for delays once the package has shipped, and we are not liable for any damage or cost caused by delay in shipping or delivery.
Couriers & Postage
Shipping and handling fees will be added to your invoice upon checkout. Failing this, we will issue an invoice for the difference should there be any discrepancies.
We ship to Australia and New Zealand only at this stage.
Turnaround Time
Due to the current business guidelines surrounding COVID-19, production operations and response times will be delayed. Our team is working as quickly and safely as possible! We will be processing orders on a slightly slower schedule.
Small Custom Items
* You'll receive your digital proof within 1-3 business days
* Once approved, production time may take up to 10-12 business days
* Shipping time is 3-10 business days depending on your area
Large Custom Signs & Bulk Orders
* You'll receive your digital proof within 1-3 business days
* Once approved, production time may take up to 12-15 business days
* Shipping time is 3-10 business days depending on your area
All pre-made non customised orders
* We will ship within 3-4 business days
* Shipping time is 3-10 business days depending on your area
If you need your order by a specific date, please make sure you enter this in the notes section of your order and we will do our best to accommodate your request. Rush fees may apply.
Otherwise we will get your order out as soon as possible! Thank you for your patience.
Can you Rush through my urgent order?
Yes! For an additional fee, we offer options to expedite production times. If your item(s) are required to be laser cut under 4 working days, then a $15.00 fee will be applicable per item.
This is due to the extra time required to prepare your design for cutting outside our normal time frames.
There is no refund on this order fee should you change your mind or require a refund.
Note: As with all our designs, full payment is required prior to production.
We work in timber and acrylic (perspex). Most pieces are available in timber or acrylic in a variety of colours and styles. Generally acrylic and timber are between 3mm - 6mm in thickness. If you are unsure as to the thickness you require, please contact us prior to purchase.
In acrylic we stock a variety of colours: black, white, mirror gold, mirror silver, mirror rose gold, light blue, dark blue, red, pink, orange, clear, purple, dark green and light green, however, we are able to source an array of other colours from our supplier - just ask!
In timber we generally work in plywood, however, we have a number speciality timbers available including, but not limited to, blackwood, tas oak, walnut, just to name a few. The lead time on these speciality times may vary depending on our suppliers' stock levels.
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We love to see where our pieces end up, so feel free to send through images either via email to info@silverbelledesign.com OR
Facebook tag @silverbelledesign
Instagram tag @silverbelledesign
We will do our best to feature each selected photo on our relevant social media platforms and/or website blog page.
You sure can! Select the quantity on each item you require and keep shopping once you have added that item to your shopping cart.
If you have any difficulties, please contact us as we are more than happy to help you through the process.
We gladly welcome custom artwork if it meets a few specific file requirements. Please forward your artwork to us for review to ensure that it is a project that we can take on and that it is compatible with our procedures.
Our studio is located in Launceston in Tasmania. We will make contact with you when your pieces are ready to schedule your pick up appointment. You will be advised the physical address when your item(s) are ready for collection.
Silver Belle Design will accept credit card, AfterPay, direct deposit or PayPal. Online payments are accepted through this site. The website will calculate the correct amount along with shipping and handling fees. All promotions are periodically offered and are offered at the discretion of Silver Belle Design.
Pricing
All prices on the Silver Belle Design website are shown in Australian dollars and are subject to GST. Whilst we always try to ensure the prices on the website are accurate, errors may occur.
If we make an error in pricing of the products in your order, we will let you know as soon as possible via email. We will then give you the option of cancelling your order or making the payment for the difference in cost.
Payment
Payment for all orders with Silver Belle Design is required prior to the commencement of the design process. No products will be sent to production without full payment being made.
Design Alteration Policy
All files allow a total of 3 revisions. Should you require alterations to the design that Silver Belle Design supplies, you may request up to 3 revisions without additional charges. Beyond the 3 requests, additional design charges will apply at $35.00 per hour or part thereof.
This policy is at the discretion of Silver Belle Design.
Return Policy
Majority of products crafted and made by Silver Belle Design are personalised and as such, are not able to be returned due to change of mind. All customised designs require full payment prior to production.
If you have an issue with your item, please contact the Silver Belle Design team to discuss. Any returns are at the discretion of Silver Belle Design.
Damaged Goods
Every order is thoroughly inspected prior to shipment and packaged in a manner to aid in damage prevention. Even so, if there are any damaged or defected goods, please notify us within 48 hours of receiving your package.
Any issues brought to our attention after the 48 hours has expired will limit the possibility of us addressing the matter at hand without incurring additional costs.
All wholesale opportunities are welcome and encouraged. Silver Belle Design aims to provide high-quality saleable items and welcome the opportunity for various retailers to sell our stunning products.
The Silver Belle Design website is comprised of various web pages operated by Silver Belle Design. The Silver Belle Design website is offered to you on the condition of your acceptance without modification of the terms, conditions and notices contained herein. Your use of the Silver Belle Design website constitutes your agreement to all such terms, conditions and notices.
Your privacy & security is important to us, we will never share, sell or disclose your personal information or email address with anyone. The Silver Belle Design website shopping cart is 128 bit encryption so you can be assured that all your details are safe and secure. Also we do not store any customer payment information, all information is deleted or destroyed after your payment has been processed.
We endeavour to keep all information on the Silver Belle Design website accurate and up to date at all times however we cannot be considered to be absolutely accurate at all times and do not claim to be. We reserve the right to make changes to prices, promotions and any website content at any time and without prior notice and at our sole discretion.
Do you personalise your products?
Absolutely! We pride ourselves on supplying custom and exceptional products to our client's specifications.
Should you wish to alter a current standard design listed here, please contact us directly to arrange an invoice for payment and in turn a concept design to be prepared and sent to you.
Don't be shy - we love to hear from our clients! Email info@silverbelledesign.com
Purchasing from www.silverbelledesign.com
All ordering of our products is undertaken online via this website. When you place an order for a product you are offering to buy if for the price stated, subject to these Terms.
Once an order is placed online we will send you an email confirmation that we have received your order. This email conformation is produced automatically so that you have a conformation of the entire order.
Silver Belle Design may cancel an order and not supply if it is deemed reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. Any payment made for cancelled products will be refunded in full.
